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This page contains useful information and advice available in PDF format and in a range of translations.

Everyone has the right to a good life. However, for some people with disability, living a good life needs a deeper understanding of the person, planning and individualised supports and services to put that plan into action.

The National Disability Insurance Scheme (NDIS) is the national scheme that supports people with disability to live a good life. There are two separate government agencies that deliver the NDIS – the NDIA & the NDIS Commission.

The NDIS Commission sets rules to uphold the rights of people in the NDIS. If these rights are not upheld, then people in the NDIS have the right to speak up or make a complaint.

The NDIS Code of Conduct sets out the minimum standard of behaviour that people in the NDIS should expect from their supports and services.

Everyone has the right to a good life. However, for some people with disability, living a good life needs a deeper understanding of the person, planning and individualised supports and services to put that plan into action.

You have the right to say something if you are worried about the quality or safety of your NDIS supports and services.

Use this guide to help you when making a complaint to the NDIS Commission.

The development of the resources on this page has been funded by the WA Department of Communities, Disability Services.

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